I've only had to browse it for information a few times, but it really is shockingly useless. I've never found an actual answer on those forums.
Even Google's practically useless forums have helpful users who suggest workarounds between the hundreds of "I have the same problem" comments. Microsofd's near-useless forums have some good information if the thread doesn't die once a Certified Super Microsoft Systems Engineer tells you to reinstall Windows (because that seems to be all they can come up with). But for some reason, Apple's forums are somehow worse. Maybe it's because of Apple targeting a more tech-averse audience, I don't know, but when it comes to Apple's forums, nobody has any real answers.
I think a lot of it has to do with there often not being actual answers as most of the system is hidden from the user anyway.
But I have had the exact same experience. Up to really hostile behaviour and suggestions to reinstall from scratch. (I didn't know I need to start 'code' to agree to a license to update the c compiler, absolutely new to the OS coming from Linux and stuck for nearly a day) got plenty of feedback in a short time but most were along 'go back to windows' or 'did you try [obscure third party tool]', literally none actually helpful. Could be bad question asking, or just unlucky experience but it stuck to me.
I rather get ignored in Microsoft forums or semi angry 'where are your complete logs!?!1' in the Linux forums.
Even Google's practically useless forums have helpful users who suggest workarounds between the hundreds of "I have the same problem" comments. Microsofd's near-useless forums have some good information if the thread doesn't die once a Certified Super Microsoft Systems Engineer tells you to reinstall Windows (because that seems to be all they can come up with). But for some reason, Apple's forums are somehow worse. Maybe it's because of Apple targeting a more tech-averse audience, I don't know, but when it comes to Apple's forums, nobody has any real answers.