I addressed that point in my original comment, but to add more, they clearly realized that different sized heads and different needs for comfort were such a problem that they bundled it with two different straps (and two different pads). Not to mention the "light seal" fitting issues, which frankly I think they should have partnered on that, as well.
These comfort problems should have been the obvious signal that they shouldn't have done what they do with the watch--which is bundle it with a band.
Between strap and light seal, it's about $500. Why would Apple want to make $500 less? Well, clearly they don't. But I think a $2999 intro price gets a lot more people in the door, even if they then need to buy a $90 3rd party strap. And is more comfortable, too, which is the main point in preventing returns like this one.
These comfort problems should have been the obvious signal that they shouldn't have done what they do with the watch--which is bundle it with a band.
Between strap and light seal, it's about $500. Why would Apple want to make $500 less? Well, clearly they don't. But I think a $2999 intro price gets a lot more people in the door, even if they then need to buy a $90 3rd party strap. And is more comfortable, too, which is the main point in preventing returns like this one.