[LightBug1]

Hah, try doing it via lease ... the supposed 'seamless' experience completely falls down ... I've just spent 5 months handholding a model 3 order, only for it to fall down at the end when Tesla tried to stiff our company for £3k.

Ended up leasing a BMW i5 because of the complete waste of time and hassle.

I'm glad it wasn't my car but, based on the experience, I wouldn't go near that joke of a company ever again. Lost a repeat customer too.

Takeaway: their staff listen more to their robot portal software than they do to rational customer experience.

And I know I'm p'ing in the wind ... but Tesla (in my experience) get way too much credit. I've had better experiences with conventional dealerships (and that's saying something considering how bad they are).

N=1

[rootusrootus]

> I've had better experiences with conventional dealerships

I don't know how.

I've got dealing with conventional car dealers down to an art form, and it still isn't even remotely comparable.

To get a Tesla you order it online and then go in for an appointment to pick it up. Hand them the payment, they already have all the paperwork ready for signatures, they give you the key cards and offer to help you install the app. You accept delivery and drive home. If you want, you can easily be in and out in 15 minutes or less. And the delivery guy doesn't try to sell me anything. No extended warranty, nothing.

[LightBug1]

Maybe I had a particularly bad experience, but what you describe is what I was expecting.

What I got was 5 months of hot potato juggling, inept delivery advisors (which I later discovered to be because they had no power and rigidly stuck to their what their portal says), confusion and countless hours spent handholding a very simple order. Only for it to collapse at the end because pricing changed (BECAUSE of delays when Tesla messed up the order).

Anyway ... joke company, and I'll not go near them again.