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by mvdtnz 875 days ago
> A persistently visible ad for a paid service you don't want, in a paid product you paid for? That alone is a justifiable reason for the outrage.

I get that it feels icky but if you're going to get this outraged about every company that includes an upsell in a paid product you're going to die young. It's hard to think of a paid product without some kind of upsell.

My work MacBook Pro nags me to sign up to Apple Music. My home PC wants me to upgrade my OneDrive account. Google Photos thinks I should buy more storage. The Economist's paid podcast feed wants me to take a subscription to the magazine.

2 comments

>if you're going to get this outraged about every company that includes an upsell in a paid product you're going to die young.

Most products that do this tend to be free or one time paid experiences, and it's a single pop-up. I don't necessarily mind someone telling me "hey thanks for using X try Y from us!".

The dynamic changes if I explicitly pay to, in part, not see stuff like that. I don't pay for anything of google except $20/month for some drive space, I won't complain much about ads.

Dynamic changes even more when it's a part of professional tools. Sell a carpenter a new toolbox, but don't mess with their wrench. I don't mind Jetbrains telling me "hey, Rust IDE is here take a look". But don't tamper with Rider or whatever other IDE I'm using in the meantime.

this tacit acceptance of aggressive advertising is exactly why it keeps showing up everywhere.
Hard to agree this is considered aggressive.

It’s all the rage and tons of people are already paying for CoPilot plugin, only makes sense for IDEA to capture their share of the market but letting users know the feature exists. Other than that it’s not in the way at all.

There's nothing I can do about it, so I can either accept it or be angry all the time.
> There's nothing I can do about it, so I can either accept it or be angry all the time.

This here is exactly why telemetry is worth little with general users, and why the whole tech market is supplier-driven: over the past decades, most users have learned to expect software to be broken, devices to suck (except for the vacuum cleaners). They've learned to live with it, only occasionally making futile requests for help to their tech-savvy friends or family members (the well-known "can you fix my computer? it's slow because it got viruses" thing). Telemetry is not observing the frustration, but the coping, so there's very little signal related to quality and usefulness in it.

So please tell me, specifically, what I personally can do to affect actual change. Instead of just criticizing me for not giving myself a stomach ulcer being angry all the time.
This wasn't meant as personal criticizm, I apologize I made it come across as one.

I meant to highlight your comment, because you uttered the exact words and sentiment I believe best describes the relationship between technology and most of population. This is relevant to the parallel subthread on "what's the gripe with telemetry", and also why we're getting increasingly many little frustrations we're asked to accept. This is why, IMO, the whole "we make what data tells us users want" argument and approach is flawed - the audience is captive, so the data only shows what people are willing to live with.

FWIW, I too believe in choosing your own battles. I don't complain about every little frustration I have with tech either. But I try to not accept it as OK either - for one day, I may be in the supplier position, and I'd like to remember this then, and not make shite products.