[rlkf]

In Norway, the trend is that shops that have a mix of both, now remove more and more of the cashiers and increase the number of self-checkouts. This wouldn't happen if the shops lost money and the customers hated it, so it's strange that this is the opposite of the U.K. Population more tuned to automation, perhaps?

[cameronh90]

As a UK resident, I honestly find the article a bit incredulous. The article doesn't justify its claim of it being a "spectacular" failure and all the examples are from the US. In the UK, despite their problems, increasingly more self-checkout systems are being installed, even in shops that previously avoided them like Lidl and Aldi. There is one high-profile case of them being removed in a minor chain (Booths), but aside from that, most shops are continuing to install them.

You do get people complaining about them on Twitter/Facebook/Nextdoor - mostly old people - but in reality, I find people usually prefer to use the self-checkout. Even if they can be a pain sometimes.

[ugjka]

Norway has much less crime!

[byyll]

And why is that?