[cameronh90]

As a UK resident, I honestly find the article a bit incredulous. The article doesn't justify its claim of it being a "spectacular" failure and all the examples are from the US. In the UK, despite their problems, increasingly more self-checkout systems are being installed, even in shops that previously avoided them like Lidl and Aldi. There is one high-profile case of them being removed in a minor chain (Booths), but aside from that, most shops are continuing to install them.

You do get people complaining about them on Twitter/Facebook/Nextdoor - mostly old people - but in reality, I find people usually prefer to use the self-checkout. Even if they can be a pain sometimes.