[eddythompson80]

To this day I don’t understand how “computer repair” shops are in business. When I was a shithead 16 year old I used to work at one. I found it amusing to see what files people deleted before giving us full physical access to their machines. I definitely saw things I shouldn’t have seen. It wasn’t until I saw something illegal that I freaked out and stopped doing it. I was so paranoid that I srm’ed my entire drive and theirs and never mentioned it to anybody. In retrospect I should have, but I was 16 and didn’t know what to do.

[Dalewyn]

For most people (ie: not us), computers are just another household appliance in the same vein as televisions, washing machines, refrigerators, and air conditioners. If it breaks, you get it fixed by a technician or go and get a new replacement.

[eddythompson80]

Yet they instinctively understand that they should delete certain files and prepare their computers for repair. We've had many who would walk in asking "hey, my computer is doing X is this fixable?" we would have no idea of course. We'd always ask can we see it, and they would say "I just don't wanna have to get it ready for repair if it wasn't possible"

This is why I totally understand when Apple or MS go overzealous with encryption or T2 or secure boot. Despite "people like us" complaining about it.