[Dalewyn]

For most people (ie: not us), computers are just another household appliance in the same vein as televisions, washing machines, refrigerators, and air conditioners. If it breaks, you get it fixed by a technician or go and get a new replacement.

[eddythompson80]

Yet they instinctively understand that they should delete certain files and prepare their computers for repair. We've had many who would walk in asking "hey, my computer is doing X is this fixable?" we would have no idea of course. We'd always ask can we see it, and they would say "I just don't wanna have to get it ready for repair if it wasn't possible"

This is why I totally understand when Apple or MS go overzealous with encryption or T2 or secure boot. Despite "people like us" complaining about it.