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by paulgb 900 days ago
I wouldn't be surprised if with the rise of Uber Eats / Doordash, they were wanting to get out of the business of first-party deliveries anyway, and saw the wage increase as a final straw. I can't imagine that these companies particularly want to be in the business of last-mile logistics, so much as that historically it was a very complimentary business to selling pizza. Now that companies have sprung up around a complete food ordering business, it makes sense to outsource that part to them and stick to their specialty, making and marketing food.
4 comments

…but this is pizza, and pizza is a somewhat unusual food that is both commonly delivered and degrades quite quickly after being prepared.

So a nearby pizzeria with its own delivery drivers that has a degree of operational competence can get that pizza in a car immediately, which means that the customers get better pizza, which means they order more pizza from that store.

Uber Eats and DoorDash don’t seem to manage to get pizzas into a car immediately.

What Uber Eats et al have done is normalize shitty cold takeout delivered unreliably. So now that the bar has been reset, Pizza Hut is trying to take advantage of reduced expectations.
Pizza is also one of the only foods where the profit margins make delivery actually make sense.
I ordered pizza just recently and it was delivered by a third party DoorDash delivery person.

I was a little annoyed at the time, but now that you've put it like that, it makes a lot of sense.

This happened to me, and I stopped ordering from the restaurant because of it.

I went from hot pizza arriving in 15 minutes to cold pizza arriving in 40+ minutes, if at all. After a few times, I realized the delivery person was now a random doordasher that didn't know the neighborhood, and didn't even have the benefit of seeing my doordash instructions on how to find my townhouse since they were hired by the restaurant.

i can't wait until we're sharing articles on how to unlock our Domino Home Ovens so we can cook frozen pies delivered by other vendors
> and saw the wage increase as a final straw.

...and saw the wage increase as a useful distraction to blame.

“…the wage increase as a final straw.”

This is what I was thinking. I don’t live/work in CA, but restaurants in NY who self-deliver also have to consider the high cost of Insurance for delivery drivers compared to the availability of third-party delivery agents.