It's good to have a name for this. I feel like my entire career has been "black triangle" problems, and it's been a struggle to get recognized for that effort at times.
I've built a reputation for leading skunkworks projects in my org.
The trick I've discovered is that maximizing self-interest eg: maximizing your recognization of efforts (and for everyone else working on the project) is the best way to deliver long-term actual customer value.
So you put out some hype in the org first, build your black triangles internally, and then when you connect customer value, then connect the hype with results.
The trick I've discovered is that maximizing self-interest eg: maximizing your recognization of efforts (and for everyone else working on the project) is the best way to deliver long-term actual customer value.
So you put out some hype in the org first, build your black triangles internally, and then when you connect customer value, then connect the hype with results.