[x0x0]

I assume he/she meant scale == grows (mostly independently) of human hours. Support can never scale; only fixing your software so that it doesn't trigger support needs scales.

Otherwise, each support request linearly requires human time.

[ska]

> meant scale == grows (mostly independently) of human hours.

This is a pernicious usage of "scale" that has crept into tech-speak, because it makes the term strictly less useful.