Is that really so problematic, though? It's the same as ABC iView and SBS OnDemand, from what I can tell... Perhaps this is just to comply with local law, then?
It is very problematic because modern actors mumble to the point you can't understand much unless the volume is high enough for your entire neighbourhood to hear. Having closed captions instead of subtitles harms immersion.
Netflix can provide both English subtitles and closed captions (as seen in some Korean shows).
They simply choose not to offer them for most English-language titles.
Netflix can provide both English subtitles and closed captions (as seen in some Korean shows). They simply choose not to offer them for most English-language titles.