[splittingTimes]

Asking myself the same question. With the previous layoffs they were around 7500 people. That is mind boggling.

What do the all do all day??

[fy20]

Apparently in 2014 the entire company only had 1354 employees.

https://www.statista.com/statistics/245135/spotifys-revenue-...

[Gys]

Support? Now replaced by a LLM? It seems the trend…

[cirrus3]

That's quite the leap you made there to get dramatic about LLMs takin' our jerbs. It seems to be a trend...

Support is not likely it, it's not the type of app that requires a lot of human support in the first place, tbh, I'd be surprised if you can even talk to a live person. Even if it was support, those would probably be the lowest-paid employees and not help much in cost cutting. Not sure what a LLM would even provide for Spotify support that a static FAQ couldn't.