Stripe is holding $200k with no explanation

[marek12312]

Stripe is holding $200,000 in deposits with no explanation. I've contacted the support multiple times over the phone, email and chat. There is no pending verification for my account (last verification was 7 days ago, all documents submitted, verification completed).

Nobody knows what is going on and the support is telling me to wait.

The money I currently have can barely cover salaries, not to mention pending invoices.

The payout dates just keep getting postponed.

I understand it has to do with the spike in sales during Black Friday.

Literally, 1-2 days before BFCM I submitted an explanation, provided tracking numbers, bank statements to make sure the Stripe team would be informed of the spike in sales.

What is actually going on? Has anyone experienced this before, and if so, what can I do to make sure I receive my payouts?

[firebaze]

Would be helpful if you could provide some more info about your business from the experience of past Stripe support threads here on HN

[marek12312]

It's an ecommerce business selling musical instruments. Q4 is when we make 80% of our sales. We ship products from our warehouse. Stripe account is in good standing, no disputes. Average shipping time is 5-7 days.

[simfree]

Just gonna leave this here: https://news.ycombinator.com/item?id=32854831

[marek12312]

Thank you.

[edwinwee]

Just checking—have you emailed? Happy to take another look.

[marek12312]

Hello Edwin and thank you for checkin in, I emailed earlier but I resent the email just now.

I emailed directly from the company email, so it might have went to spam.

[neximo64]

Did you come to HN just to complain since its a new account? Its hard to take these seriously.

Stripe always behaves this way because they'll have a banking partner that suspects fraud, and they can't tell you what you've done wrong since it would be like tipping you off.

[marek12312]

I'm doing whatever I can to protect my business and customers, you would have done the same.

[mmh0000]

It has been made clear by all the Stripe requests here that result in solutions that HN is the official support channel for Stripe.

This is especially true when you consider that it seems universal that Stripe's communication channels are ... remarkably lacking.