[firebaze]

Would be helpful if you could provide some more info about your business from the experience of past Stripe support threads here on HN

[marek12312]

It's an ecommerce business selling musical instruments. Q4 is when we make 80% of our sales. We ship products from our warehouse. Stripe account is in good standing, no disputes. Average shipping time is 5-7 days.

[simfree]

Just gonna leave this here: https://news.ycombinator.com/item?id=32854831

[marek12312]

Thank you.

[edwinwee]

Just checking—have you emailed? Happy to take another look.

[marek12312]

Hello Edwin and thank you for checkin in, I emailed earlier but I resent the email just now.

I emailed directly from the company email, so it might have went to spam.

[edwinwee]

Got it. We've just sent an update. Sorry for all the trouble.