[fnordpiglet]

Yes, fair enough. However taken at face value, their point is if you don’t tip full service workers like waiters and bar tenders when they’re working at the theatre, expect they will quit to work at the restaurant or bar where you will tip them. Maybe they’re fluffing their article for clicks, but assuming they’re not, this is a pretty reasonable take. If they are, and it was as you posit it might be, well, shame on them.

My point was if you imagine yourself ordering $100 in food at a full service restaurant with reasonable service, do you imagine yourself not tipping? I think most Americans can’t imagine that. It’s customary.

[demosthanos]

No, I agree with your last point. I think the system sucks, but it's not fair to hurt the victims even more.

That said, I still think this movie theater is particularly shady on the tipping spectrum. The article calls out a family's food purchase and a kids' movie night as examples of bad tipping and implicitly criticizes the non-tippers, but it seems likely to me that the people involved had no clue that there was someone in the building relying on their tips that day.

The theater is guilty for blurring the line between tipping- and non-tipping locations, the patrons are just reacting as expected to the lack of clarity.

[fnordpiglet]

Absolutely I agree with you. And ultimately the article was about why everyone quit working at the theatre. It is entirely the theatres fault, and one way they caused their own situation was by not making the custom clear to the customer. If for instance tickets and food etc are billed together, it is tricky to know that you’re supposed to tip for the food but not the tickets and everything gets blurred. One solution is to make sure waiters and bar tenders bill their services independently.

Overall, I think the business model they have doesn’t work for labor, and they suffer the consequences by being unable to hire. To their point, it’s not about workers being lazy, it’s about the business owner making a work environment that’s untenable but expecting people to be grateful for the opportunity. The tipping was only one issue, amongst a lot of others, but it’s also the one that would have cost the owners nothing to resolve by simply clearing the ambiguity.