[fnordpiglet]

Absolutely I agree with you. And ultimately the article was about why everyone quit working at the theatre. It is entirely the theatres fault, and one way they caused their own situation was by not making the custom clear to the customer. If for instance tickets and food etc are billed together, it is tricky to know that you’re supposed to tip for the food but not the tickets and everything gets blurred. One solution is to make sure waiters and bar tenders bill their services independently.

Overall, I think the business model they have doesn’t work for labor, and they suffer the consequences by being unable to hire. To their point, it’s not about workers being lazy, it’s about the business owner making a work environment that’s untenable but expecting people to be grateful for the opportunity. The tipping was only one issue, amongst a lot of others, but it’s also the one that would have cost the owners nothing to resolve by simply clearing the ambiguity.