[quadcore]

Meamwhile I think the law should garantee a customer can speak to someone at a company who has enough power to take action on the entire customer account.

At least in France we passed a law that says that if you subscribed to a service online, you can unsubscribed online too (no idea if we're first, or last).

[bee_rider]

I am also annoyed by these online services with basically no customer service.

But, what do you mean by “take action on the entire customer account?” “Trick or bribe a human” is not a very difficult task, so it must be the case that there are some things a customer service agent can’t do.

Granting access, clearly a no-go for any service that might hold important private documents. But also, canceling an account on that sort of service could be pretty catastrophic… which means they can’t resolve problems in a direction that stops them from billing you…

[dharmab]

The US FTC made that a rule earlier this year: https://www.ftc.gov/news-events/news/press-releases/2023/03/...

[mertd]

I still have muscle memory to sign up for certain services through Google Play or App Store given how easy it is to cancel them with a single click.

[fpgaminer]

The link is to news of a proposal, not a rule.

[jedberg]

California adopted the rule that unsubscribe has to be the same process as subscribe a few years ago, then recently it was adopted nationally.

For a while some sites only let you unsubscribe online if your address was in California, so people would change their address and then unsubscribe online.