[cuu508]

Up until recently, Braintree. In-depth explanations about any technical issues (some--of my own making) I ran into or questions I had.

The most recent interaction with Braintree support was very weird though. I honestly started to suspect I'm talking to an LLM.

[senkora]

I don't know about Braintree, but I did recently have a frontline customer support email to a consumer product company answered (incorrectly) by an LLM. I know that it was an LLM because it said that it was in a footer below the response.

It was quite annoying and I had to email the company a second time because the LLM response checked some "did we respond" box on their system.