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by ervine 972 days ago
Yep their github management is atrocious. I understand it's a popular product so you get a lot of low quality issues opened, but there tons of real problems where no developer ever appears, and then are closed by the bot because of inactivity.

Infuriating. The longer I do this, the more that issue management responsiveness becomes a real consideration when choosing a dependency.
1 comments
chasd00 972 days ago
I’m not trying to victim blame but why not fork and fix the bug? Isn’t that the point of open source? If you’re not paying for support then I feel you should set expectations accordingly. Do they offer any kind of sla or some other guarantee on responding to an issue?

(I work in enterprise stacks where there’s a hard contract that defines these things so maybe biased)

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ervine 972 days ago
Yep absolutely, I agree and understand how much we're getting for free.

On the other hand, their marketing and hype machine has gotten the industry at large to buy into their product. So when you promise enough to get companies to move to your (free, open source) tech stack, but then are MIA when there are issues... I am of two minds.

But yes at the end of the day you're right.

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