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by chasd00 970 days ago
I’m not trying to victim blame but why not fork and fix the bug? Isn’t that the point of open source? If you’re not paying for support then I feel you should set expectations accordingly. Do they offer any kind of sla or some other guarantee on responding to an issue?

(I work in enterprise stacks where there’s a hard contract that defines these things so maybe biased)
1 comments
ervine 970 days ago
Yep absolutely, I agree and understand how much we're getting for free.

On the other hand, their marketing and hype machine has gotten the industry at large to buy into their product. So when you promise enough to get companies to move to your (free, open source) tech stack, but then are MIA when there are issues... I am of two minds.

But yes at the end of the day you're right.

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