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by Frost1x
980 days ago
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My biggest gripe is continuously changing interfaces. You've sold me. I'm a customer, I'm using your thing. Why do you want to make it difficult for me to memorize my use of your thing? Moving menus and buttons around all the time is craziness. I don't have time, cognitive capacity, or interest in finding new ways to do the same functionality from before. Things do need to change over time, I get it, I create things too. Sometimes new functionality evolves and has to go somewhere, sometimes you find a previous design was bad and there truly is an improved layout that will help most. Fine. Those sorts of states should converge quickly so I can memorize and dedicate it to muscle memory vs having to actively look and think all the time. |
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Typical company these days: you're who? Ah yes, you're an existing customer. You're already paying us, sunk time into learning our product, and rearranged your work or life to be at least minimally dependent on us. We can safely ignore you - it's unlikely you'll leave near-term, so our focus is much better spent on acquiring new customers.
To be clear: I hate it, but this seems to be how most software products are being developed these days - all focus is on making them dumb and pretty enough to sell to first-time users, at the expense of already onboarded users.