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by keiferski
990 days ago
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To me, these brainstorming sessions theorizing the future of AI tools always miss a key thing, which is that human beings are still human beings. They don't follow logical rules of adoption and they often rebel against the things you force them to do. For example, they talk about AI-generated copies of your voice becoming the way people communicate with each other. But who wants to listen to a computer copy of someone else's voice? No one. Maybe it will replace the pizza shop guy answering the phone, but it certainly isn't going to replace real conversations between friends and family members. I saw another app that uses a small number of family photos to generate the surrounding scene where the photos were taken. Again, it's just a gimmick – family photos have value because they are memories of real events, not because of the intrinsic nature of the photographic paper. If I were a betting man, I would bet on a major backlash to this sort of "automate everything" approach and a serious counter-culture to arise in the next decade or two. |
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They of course ignore the fact that most people don't want to be talking to a robot and would take the human any day of the week. And most people create things as an outlet for their creativity or whatever else, not (solely) as a way to make oodles of money.
The company I work for provides tools for Support teams, and there's been talks from the higher ups about "automating away 90% of conversations", which basically translates to us auto-closing 90% of all incoming messages for our customers based on some "AI" decisions. The only people who buy into it are the CEO/CTO and their direct underlings, everyone else in the company realizes how fucking stupid and shortsighted that is, but they don't care. It's the big hype thing, all the competitors do it regardless of how idiotic it is, and our customers want to get rid of as much human labor as possible.