[tornato7]

I would love if helpdesks moved to ChatGPT. Phone support these days is based off of a rigid script that is around as helpful as a 2000s chatbot. For example, the other day I was talking to AT&T support, and the lady asked me what version of Windows I was running. I said, I'm running Ubuntu. She repeated the question. I said I'm not running Windows, it's Linux. She repeated the question. I asked why it mattered for my internet connection. She repeated the question. Finally, I lied and said I'm using Windows 10, and we were able to get on to the next part of the script. ChatGPT would have been a lot better.

[croes]

Or ChatGPT would have hallucinated options to check.

The last four chats with ChatGPT (not GPT4) where a constant flow of non existent API functions with new hallucinations after each correction until we reached full circle.

[pixl97]

ATT level 1 support is dumber than a box of rocks, the problem is AI isn't going to help here. The AI is going to be taught to be just as dumb.

Years ago I had a business DSL customer with a router and static IP. From everything in my testing it appeared that traffic broke somewhere at the local telco, not with my modem. It took 8 straight hours of arguing with L1 that no, it is not my windows. No, we have a router and it's not a computer issue. No, it's not the router (we could put the router in DHCP mode and it would work), it was an issue with static IP.

The next day we finally broke out of the stupid loop and got to IP services, who where just as confused. Eventually they were on the phone with people on the floor of the local office. A card of some type had been pulled and put in the wrong slot. Ooof.

[palata]

Well, I didn't say that support today is always good. But by construction ChatGPT will never be able to answer a question that was not written down and trained (unless it hallucinates it, and many times the answer will be completely wrong).

I can read the website, I don't need a fake person to give me the information available on the website. When I contact support, it's because I need to talk to a human.

[EMM_386]

This exists.

https://www.elto.ai/