[pixl97]

ATT level 1 support is dumber than a box of rocks, the problem is AI isn't going to help here. The AI is going to be taught to be just as dumb.

Years ago I had a business DSL customer with a router and static IP. From everything in my testing it appeared that traffic broke somewhere at the local telco, not with my modem. It took 8 straight hours of arguing with L1 that no, it is not my windows. No, we have a router and it's not a computer issue. No, it's not the router (we could put the router in DHCP mode and it would work), it was an issue with static IP.

The next day we finally broke out of the stupid loop and got to IP services, who where just as confused. Eventually they were on the phone with people on the floor of the local office. A card of some type had been pulled and put in the wrong slot. Ooof.