They call it a "bug", and the explanation seems plausible, but consider that a hacker could easily do the same thing.
Good thing these are only hobbyist-level machines, and AFAIK not used in any real production manufacturing. Imagine the same sort of bug (or hack) happening to CNC machines all over the world.
There's no real detail as to whether they're really trying to make whole anyone who's printer was damaged. Just the standard "contact us" type of thing:
If you were affected by this cloud outage, and your printer has suffered any damage,
please don't hesitate to contact our Support Team at Bambu Support.
So, bit hard to tell without hearing from any affected users who have contacted their support.
They call it a "bug", and the explanation seems plausible, but consider that a hacker could easily do the same thing.
Good thing these are only hobbyist-level machines, and AFAIK not used in any real production manufacturing. Imagine the same sort of bug (or hack) happening to CNC machines all over the world.