[willk]

I think they’re trying to get off of it because it is so freaking expensive.

[SOLAR_FIELDS]

I used Splunk at a previous job and that’s one of my few/only complaints with it. Great tool but extremely expensive for what you get. Datadog is the same way as well as Pagerduty. There’s not enough competition in these spaces

[Corrado]

That's super true of PagerDuty. It's a pretty good product and cheap when you only have a few people on it. However, the jump from the basic license to the next tier is HUGE and any add-ons you might need (ie. webhook triggers) bump the price up even more. Just having a simple monitoring solution with >10 people could cost you $100's a month.

That said, every other product in this space is crap. I'm not sure why though. This seems like a pretty good market for disruption. Maybe there is some hidden "problem" that I don't know about.

[mads_quist]

PagerDuty is extremely expensive and I decided to disrupt the market a little bit by creating All Quiet: You might want to check it out: https://allquiet.app

[displaynone]

what's your take on xMatters?

[thayne]

My take on xmatters is that it gives you some building blocks to build a decent paging system, and has a fair amount of flexibility, but many things that work out of the box, or with a little bit of configuration in PagerDuty require a non-trivial amount of work in xmatters to set up. And you will likely run into limitations.

[ec109685]

Why is pagerduty hard to switch off of? It has all kinds of useless and expensive bells and whistles, while the core functionality is a commodity that several companies offer.

We moved vendors a few time and it wasn’t that painful.

[solatic]

Who else will call a POTS phone line when there's an alert?

Fact: I'm not going to hear my phone ping in the middle of the night. I'm much more likely to hear my phone ring.

[hiatus]

Depending on the team, a phone tree in twilio could do the trick, with calls made down the list if people do not pick up for escalation.

[likium]

What happens when Twilio is down? Same questions for your email, sms and server. Part of the difficulty is guaranteed uptime and PagerDuty is rock solid in that regards.

[blindriver]

Pager Duty uses Twilio.

[ec109685]

Calling landline is table stakes for all “paging as a service” companies.

[sparrish]

NodePing

[phillipcarter]

Hmm, are you referring to their Observability product or SIEM capabilities? There's a wild amount of competition in the Observability side of things, but SIEM not so much.