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I think it's pretty amazing that Valve managed to create something of this type (a store/launcher/software platform), targeted at an easily annoyed[citation needed] group of people (gamers), running for this long, that is mostly used by choice and not universally hated. That's what happens if the buyer is also the user, I guess. |
I think their company structure also helps, where employees generally don’t work on things unless they actually want to. This means that you don’t end up with designers redesigning UIs that don’t actually need it, etc.