[tourmalinetaco]

They haven’t understood trust as a selling point for at least a decade. At the end of the day Google is an ad company that dabbles in technology, all of their core services (Search, Gmail, YouTube, Android, Chrome) are all about reinforcing/showing off their advertising network and any possible benefit consumers derive from that are secondary to selling/displaying ads.

[ttfkam]

Yep, they screwed the pooch with Google Reader and forced Google+ registration. Rather than learn their lessons, they just keep doing the same things over and over, eroding trust, and wondering why they can't get more marketshare in new endeavors.

They just can't see why folks have such loyalty to search, gmail, docs, and Chrome: they are consistent. Folks aren't loyal to Google Cloud, chat, etc. precisely because of their inconsistency and likelihood of getting the rug pulled out at any moment.