[ttfkam]

Yep, they screwed the pooch with Google Reader and forced Google+ registration. Rather than learn their lessons, they just keep doing the same things over and over, eroding trust, and wondering why they can't get more marketshare in new endeavors.

They just can't see why folks have such loyalty to search, gmail, docs, and Chrome: they are consistent. Folks aren't loyal to Google Cloud, chat, etc. precisely because of their inconsistency and likelihood of getting the rug pulled out at any moment.