[gavinhoward]

Relative of a FreeTaxUSA employee here.

> The name sounds super sketchy, but they're legit.

I've told them to change their name, and my relative has told them to change their name.

Their marketing department is...dumb, IMO. (My relative told me about a semi-recent marketing campaign, and it was laughable.) But quite frankly, I prefer a company where the marketing department is the only incompetent one.

[Loughla]

Tell your relative they're doing really good work, but a little change to their website might do wonders. Nothing crazy, maybe just something to make them not look like identity thieves.

>I prefer a company where the marketing department is the only incompetent one.

I have never thought about that, but it is exactly spot on. They're really good at what they do and really bad at selling it. Word of mouth seems to be the only way they get customers. I read about them on reddit and started using them. Now I tell everyone about that service.

[gavinhoward]

> Tell your relative they're doing really good work, but a little change to their website might do wonders.

You're absolutely correct. Fortunately, my relative is aware. Unfortunately, she's tried to tell them, and they don't believe her.

It annoys her so much.

[fakedang]

Tell her to show them this thread and how they're effectively turning into a laughing stock in spite of a great product (well, at least hoping my comment sends the message so she doesn't have to be so upfront about it :P).

[gavinhoward]

Already did!