[gabereiser]

Do. Not. Launch. On Discord.

They are getting worse and worse towards their users. The “platform” was never designed for this, it’s painfully obvious. There’s no knowledge base, no support system, no sense of organization, no professionalism, just bots doing “stuff” as a product. Is FastAPI that hard? Is building a customer portal that difficult?

I guess I’m showing my age but I use discord for gaming and chatting with friends, not to balance my checkbook or pay my bills or assist my coding or design architectural diagrams. Occasionally it will help me make a pretty image that would otherwise take me weeks… Or help be brainstorm a sketch of a creature. However, the UX of discord is problematic towards anything other than a gaming community.

[that_guy_iain]

> However, the UX of discord is problematic towards anything other than a gaming community.

Discord was built with a core target market and really they've nailed it. But I really have to wonder what a business is doing when they have their support chat or whatever on discord. I have no idea why someone thinks a chat platform that talks about school clubs, gaming groups, and art communities is the place to conduct business. To me, it's a bit of a red flag when a company chooses a tool that is clearly not designed for business and doesn't even try to pretend like it is when there are tons that are.

[rcxdude]

I think it says a lot about the 'designed for business' apps that discord is doing well in competing with them despite not being designed for business. If Slack and Teams had any sense they would be taking notes from discord (Matrix is, which is good, but they are still lacking in implementation quality and the network effects are pretty killer)

[that_guy_iain]

For me, it's more of a sign that the company isn't mature enough to use the correct tools and they've just used the chat system they use to chat with their buddies because it's easier.

[Konnstann]

I'm on a lot of discords for businesses that are run by individuals or small groups, mainly in the custom keyboard space, and they all have websites and emails for support questions, payment systems, but the discord is where the users of their products are, and the business owner is frequently there in a more casual setting so we can get quicker support/leverage the community, show off mods, and just discuss. I think it's a great idea for businesses reliant on community engagement like these, or indie games, to have a discord (separate from official channels)