My experience is in northern California. Probably no one can speak for the experience across the entire US. FWIW, this guy in Minnesota seems to have had a very similar experience to what I’ve seen:
Is this a station with a wait list? Did it fail to charge? No, there were multiple dispensers open without anyone there and it worked on the first try. On his 1,200mi road trip they encountered one dispenser not working but there was another one unused right next to it.
So no, he's not constantly encountering long lines with belligerent people at multiple broken fast chargers, he's pretty much always rolling up to charging locations that are mostly empty and worked on the first try. Technology Connections is not the person to point to trying to showcase how bad charging is in the US. If you're going to paint his experiences as the norm, then I guess most CCS chargers do work fine and there aren't usually lines.
I didn't watch the video you linked, but I accept your summary of his experience then (1 year ago). The video I link is from 2 weeks ago. A good half of the video is describing many frictions he has encountered with non-Tesla charging networks. Perhaps his experience/evaluation has changed in the intervening interval.
I personally have experienced those frictions myself, in my limited EV experience. I am glad that you have had a better experience - I absolutely want non-Tesla charging networks to be high reliability and easy to use! For everyone, but also for myself, since I don't want to purchase a Tesla.
In the final analysis, I don't know how Technology Connections feels about the state of non-Tesla charging networks. In fairness, I'm not sure you do either. It sounds like his experience was more positive a year ago. But from his most recent video, it doesn't sound like he feels like non-Tesla charging networks work very well or reliably.
To be clear on one point: I haven't encountered lines or interpersonal conflict at charging points. I have encountered plugs not working, payment not being accepted, and rates lower than advertised capability. Before I had those experiences, I had heard people on HN complain about CCS charging network reliability. After, I saw Technology Connections complain about it. All I can say is that my experience has corresponded with those reports.