[jyou]

Thanks for answering my question - I'd suggest you to put more information on jelastic.com, for example, for US customers, do you have your fully owned data center in US? or you are building on top of other providers (AWS, Rackspace, Linode etc etc)? if so, how is the quality of service and support of your provider? Where is your engineer located? You might also want to consider to provide a 800 phone number. As far as software stack is concerned, I suggest you to add messaging support for example ActiveMq or RabbitMq - it is essential for "big" systems, which are more likely be your source of revenue.

[jjohns]

To your first question: we actually don't own datacenters. We partner with reputable hosters within each country that we go into so that there is already a well known and established company with great infrastructure in place. So, for example, if you US Jelastic in the US, your actual data would be on the Jelastic platform with Servint (our US partner). All of our partners have incredible uptime (Servint has something like 7 9's after their 99.9% uptime) and service.

As far as engineers and such, we are on both sides of the globe, US and Eastern EU, so that we can cover all times zones well.

Not sure about adding a support phone number. I've always had bad experiences when providing that as another option for support, especially in today's hyper connect world. We find that most our users (>12k) prefer the forums, support tickets and Twitter and Facebook.

I do like your idea for a messaging system. I've actually been considering Olarq. I'll most definitely make sure that we talk about this. :)

Thanks for the suggestions!