[jjohns]

To your first question: we actually don't own datacenters. We partner with reputable hosters within each country that we go into so that there is already a well known and established company with great infrastructure in place. So, for example, if you US Jelastic in the US, your actual data would be on the Jelastic platform with Servint (our US partner). All of our partners have incredible uptime (Servint has something like 7 9's after their 99.9% uptime) and service.

As far as engineers and such, we are on both sides of the globe, US and Eastern EU, so that we can cover all times zones well.

Not sure about adding a support phone number. I've always had bad experiences when providing that as another option for support, especially in today's hyper connect world. We find that most our users (>12k) prefer the forums, support tickets and Twitter and Facebook.

I do like your idea for a messaging system. I've actually been considering Olarq. I'll most definitely make sure that we talk about this. :)

Thanks for the suggestions!