[Aeolun]

Are you saying you are upset that you couldn’t use an unreleased new version, and that you had to resort to using the version you had actually purchased? Or did you purchase V2 before it was released as a sort of pre-purchase?

[andy800]

Our initial purchase was made while v2 was in beta and with a promise of a free upgrade to the final v2, which was expected soon. Except it was never released, until now.

[evanem]

Just to clarify, I did give you version 2 license keys that worked on those beta releases and this version 2 release at no extra charge, as I promised. I also changed the beta releases to not have a time limit and accept license keys instead. The beta releases I provided had nearly the same capability and quality as this one.

[andy800]

There was a gap between the beta expiring and me reaching out and requesting an update, which you supplied. I think the first replacement also expired and we had to make another request but I could be wrong, I'm no longer at that company and have no way to verify. Maybe not.

I am not claiming you ripped us off or that your product is no good. Pretty sure we eventually purchased 4 licenses, because it is a good product. But better communication, taking the whole thing a bit more seriously, would go a long way. You knew what day the betas were expiring, instead of leaving all the customers hanging, you could have proactively sent everyone license keys or a longer-expiring version. You could have posted a quick status update on your web site. As I mentioned in another comment, I vouched for you internally and when asked about it months later (budget reviews, etc) with still just a beta version, I didn't have any answers.

[shmoe]

You certainly did the right thing, it sounds like you could've been more responsive though. Learning experience!