[evanem]

Just to clarify, I did give you version 2 license keys that worked on those beta releases and this version 2 release at no extra charge, as I promised. I also changed the beta releases to not have a time limit and accept license keys instead. The beta releases I provided had nearly the same capability and quality as this one.

[andy800]

There was a gap between the beta expiring and me reaching out and requesting an update, which you supplied. I think the first replacement also expired and we had to make another request but I could be wrong, I'm no longer at that company and have no way to verify. Maybe not.

I am not claiming you ripped us off or that your product is no good. Pretty sure we eventually purchased 4 licenses, because it is a good product. But better communication, taking the whole thing a bit more seriously, would go a long way. You knew what day the betas were expiring, instead of leaving all the customers hanging, you could have proactively sent everyone license keys or a longer-expiring version. You could have posted a quick status update on your web site. As I mentioned in another comment, I vouched for you internally and when asked about it months later (budget reviews, etc) with still just a beta version, I didn't have any answers.

[shmoe]

You certainly did the right thing, it sounds like you could've been more responsive though. Learning experience!