[JohnFen]

It's the most Googly way of saying "You can't. Fuck off" that I've seen yet.

[cobertos]

This is just normal for Google support.

The Google My Business help section is a similar graveyard with people wailing for help but not a single actual Google employee there to be of assistance. That is, unless your thread gets some insane amount of traction but also at risk of being locked

[rolph]

let me tell you a story:

https://news.ycombinator.com/item?id=37024236

[CameronNemo]

Can anyone at the company respond? Or is it some special support staff?

[tatersolid]

There’s no support staff at Google, much less special support staff.

[cobertos]

No, no one will. Phone support does not exist except for certain services like Ads. Even then, Ads has a recording that says get lost if you're not calling about ads.

You can find random employees on LinkedIn and email them and they'll respond but it won't go anywhere.

[NoZebra120vClip]

Google has support staff for every product, and they are available via chat or phone. The waits are only a couple of minutes.

All you need to do is subscribe to Google One for a nominal annual fee. I've found it pays off easily, and I'll be renewing again.

[cobertos]

Even for GMB? Because I will gladly pay money to talk to a human the next time I get banned for the vaguest reason and all appeals fail with no additional information

[NoZebra120vClip]

If by "GMB" you mean "Google My Business", I sort of doubt it, because One is a consumer, end-user product, for individuals and families.

I am sure that if you subscribe to Google Workspaces for Business/Enterprise that they will be responsive in that regard.