Hacker News new | ask | show | jobs
by NoZebra120vClip 1039 days ago
Google has support staff for every product, and they are available via chat or phone. The waits are only a couple of minutes.

All you need to do is subscribe to Google One for a nominal annual fee. I've found it pays off easily, and I'll be renewing again.
1 comments
cobertos 1039 days ago
Even for GMB? Because I will gladly pay money to talk to a human the next time I get banned for the vaguest reason and all appeals fail with no additional information
link
NoZebra120vClip 1038 days ago
If by "GMB" you mean "Google My Business", I sort of doubt it, because One is a consumer, end-user product, for individuals and families.

I am sure that if you subscribe to Google Workspaces for Business/Enterprise that they will be responsive in that regard.

link
cobertos 1037 days ago
But Google My Business (GMB) is for end users? GMB specifically markets it directly to business owners, mom and pop types. They will look _very_ critically if you're a third party as I've experienced.

And it's not just GMB. There are other products that Google just refuses to support in any meaningful way yet are definitely end user. Less consumer, but still end user. One example, Google Analytics. There's GA360 with 24/7 support, but it's $150k/yr. GA360 is also the only way to download historical GA data after a year or so (last time I checked?). Another example, Google Data Studio. which is now... Looker? I guess? What a clusterfuck that was. It and Firebase were so glitchy and lost so much of our analytics. Once I finally got it into BigQuery and then into DataStudio, which I spent way more time on that it should've they wanted to charge us up the ass to continue doing it. So I was told to turn it off.

link