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by amosbatto
1041 days ago
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Purism suffered a distributed-denial-of-service (DDoS) attack on July 29, 2023, which took down their site, as they explained on their Matrix channel and forum (when the site came back online). See: https://forums.puri.sm/t/sites-down-no-comms/21000/3 It is likely that someone who owns a botnet saw Rossmann's criticism of Purism and decided to that the company deserved to be attacked, which is a really rotten thing to do, because then people assume that Purism is hiding something. I agree that Purism should have refunded the cancelled orders, but calling the company a "scam" is way over the top, considering the huge amount of dev work that Purism has done on mobile Linux and the Phosh interface. I own both the Librem 5 and Librem 5 USA and the company is definitely not a "scam". |
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At the very least not responding to customers is very bad for business, I'm not sure on what basis that Rossman is considering them a scam, but my basis is this, the (possibly illegal under US securities laws) "Investment Opportunity" they've been bugging people about:
https://gabrielsieben.tech/2023/05/10/sorry-purism-im-not-in...
I am a happy owner of a Librem laptop and very much want them to succeed as a company despite all this (assuming that they can get new leadership), but that can't happen if they can't simply be honest with their customers. They're doing something extremely ambitious so it's OK if there are setbacks but they need to be transparent about that. They need to be honest about the setbacks in getting the Librem 5 shipped for people that have been waiting literally years for a phone, and not change refund policies after the fact without clearly communicating it. Trying to silence critics via toxic positivity also isn't helping.
In the investment email, they say that they expect to ship both a Librem 11 tablet and Librem 16 laptop sometime this year, that also seems naively optimistic at best and extremely dishonest at worst. As much as I'd love that to happen and would even consider buying a Librem 11 in spite of everything, if they're struggling this badly to ship a phone they've been working on for years, I don't know how they expect people to believe that they can ship two completely new products in that amount of time.