[4oo4]

I did see that on the forums, I guess some more transparency on that would have been helpful, since it seems they only told people well after the fact.

At the very least not responding to customers is very bad for business, I'm not sure on what basis that Rossman is considering them a scam, but my basis is this, the (possibly illegal under US securities laws) "Investment Opportunity" they've been bugging people about:

https://gabrielsieben.tech/2023/05/10/sorry-purism-im-not-in...

I am a happy owner of a Librem laptop and very much want them to succeed as a company despite all this (assuming that they can get new leadership), but that can't happen if they can't simply be honest with their customers. They're doing something extremely ambitious so it's OK if there are setbacks but they need to be transparent about that. They need to be honest about the setbacks in getting the Librem 5 shipped for people that have been waiting literally years for a phone, and not change refund policies after the fact without clearly communicating it. Trying to silence critics via toxic positivity also isn't helping.

In the investment email, they say that they expect to ship both a Librem 11 tablet and Librem 16 laptop sometime this year, that also seems naively optimistic at best and extremely dishonest at worst. As much as I'd love that to happen and would even consider buying a Librem 11 in spite of everything, if they're struggling this badly to ship a phone they've been working on for years, I don't know how they expect people to believe that they can ship two completely new products in that amount of time.