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by protonmail
1073 days ago
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We appreciate your feedback. We wanted to let you know we're currently working on a new app. In general, the Linux app does lack features in comparison to our Windows application, this has to do mainly with 1) the fact that the Linux team is quite small compared to the window team and 2) the linux team is quite recent. Differently than the other platforms, Linux is an extremely fragmented OS. To support it means supporting a galaxy of combinations among distributions, network subsystems, service subsystems, key stores, desktop environment. In the last year we have been working hard to re-build the foundations of a new Linux application from the ground up. The new app is designed to be solid, extensible, and future-proof, and will allow our engineers to ship faster new features, like WireGuard, and all those that are presently missing from the current app. The alpha has been released, which you can check out here: https://protonvpn.com/support/linux-prerelease/. We're working towards a public beta. Rest assured, our aim is to have the linux app on par with the other clients. The new version (v4) is very flexible and it will be much easier for the community to contribute. |
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You might suggest your support team repeat what you said rather than an endless loop of submitting logs with no timeline for a fix or obvious intent to release one at all. In lieu of any other information or even meaningful acknowledgement of the problem, I gave up and switched to mullvad. I waited three years for this to work right and your comment is the first I've heard that there is even a Linux team working on it.
I'm using the most recent Ubuntu LTS version recently reinstalled with no other customization to the network configuration. This shouldn't be a hard target to make work. And to be clear, this is two different Ubuntu desktops with different CPU vendors manufactured seven years apart. Maybe it's just me but when I get the same issues over clean reinstalls of the OS over multiple years and multiple computers using one of the most popular distributions...
I dunno, but releasing (at least three!) new offerings while I'm sitting here for years sending bug reports sends a message about priorities.
They didn't even feel it was worth mentioning that there is an alpha to test! So bad!