[Aeolun]

If an AI can do your job just as well in less than 40 times the time. You are going to be replaced.

There’s nothing malicious about that.

[defrost]

There's going to be a sizable area in which the rule will be:

If a manager _thinks_ an AI can do your job just as well, you will be replaced.

Nothing malicious just usual levels of stupidity crossed with avarice.

It'll take sometime for that clusterfuck to clear.

[Nullabillity]

The article never said anything about how customer satisfaction was affected.

[Aeolun]

They did mention ‘resolution’ times, presumably they measure that by the customer saying ‘thanks, that solves my problem’.

[Nullabillity]

In the end, ragequits close the ticket just the same.

[flangola7]

Nothing malicious? What evidence do you have to back that up?

[Aeolun]

I don’t want my company to go out of business. If I can replace all my support agents with AI, so can my competitors. I’m not keeping people on out of charity only to go out of business as a result.

[flangola7]

That... is not evidence of non-maliciousness