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by Nullabillity 1069 days ago
The article never said anything about how customer satisfaction was affected.
1 comments
Aeolun 1069 days ago
They did mention ‘resolution’ times, presumably they measure that by the customer saying ‘thanks, that solves my problem’.
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Nullabillity 1068 days ago
In the end, ragequits close the ticket just the same.
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