[cjcampbell]

Just wanted to say I appreciate seeing the responsiveness here. First comment on the thread even. Always better if it doesn’t reach this point, but it’s nice to know you can get a human’s attention one way or another.

Hoping to @edwinwee will share the outcome for other businesses who might need to evaluate Stripe.

[dvt]

You know what would be better? Maybe a support email? Or this crazy thing called a 1-800-number? The fact that Stripe de facto uses HN as their support forum and that people are lauding them for it is pretty laughable.

[dmitrygr]

Search this website. Outcome is always the same: something resolved just this once. No procedural changes made. Stripe remains unreachable unless you get enough upvotes on HN

[x0x0]

The outcome is not always, or perhaps even often, the same.

The last time I paid attention to one of these complaints, someone was using stripe to sell cellphone accessories (and yes, at least on my Stripe application, they asked what I was selling.)

After selling accessories for a while, he then used it to sell a minivan, and had a tantrum when Stripe -- quite reasonably -- said this flags all the flags, and Stripe was going to hold onto the money until they were sure things were kosher.

Getting dollars before multiple months post transaction basically leaves someone holding a bag of risk, and if you act shady AF, you can't be surprised if Stripe declines to hold that bag of risk for you.

[tredre3]

The outcome isn't always the same.

It's 50/50:

- The poster was doing something shady and upon further investigation it turns out the situation is warranted

- The poster was indeed let down by a broken support system and Stripe staff chimes in to save the day