[penjelly]

maybe the goal isnt only to sell product but also to make the customer think apple is smart and the customer needs them indefinitely to navigate the smartphone world. I wonder how their morning genius briefings go and what their plan is when a customer approaches

[rvnx]

This is the main plan:

A: Approach customers with a personalized warm welcome

P: Probe politely to understand all the customer's needs

P: Present a solution for the customer to take home today

L: Listen for an resolve any issues or concerns

E: End with a fond farewell and invitation to return

[penjelly]

thanks. seems like the geniuses in the original commenter might be getting stuck on the second P