[rvnx]

This is the main plan:

A: Approach customers with a personalized warm welcome

P: Probe politely to understand all the customer's needs

P: Present a solution for the customer to take home today

L: Listen for an resolve any issues or concerns

E: End with a fond farewell and invitation to return

[penjelly]

thanks. seems like the geniuses in the original commenter might be getting stuck on the second P