[bradgessler]

I've given up on simply walking into an Apple store to just buy something for the past few years. The closest you can get to this is by ordering online ahead of time, then walking into the store an hour later and picking it up.

I've walked into an Apple Store and told the person triaging people walking in, "I know EXACTLY what iPhone I want". They send me to the iPhone area where I have to wait in a queue behind 5 other people who need to be sold the damn iPhone. The customers I'm waiting for are either deliberating between a few different models or have no idea what they should get, so the people working in the store are busy talking to them for much longer than I care to wait.

I wish Apple would add a step to their triage to handle people who walk into the store and say, "I know EXACTLY what I want, _________"

[mstolpm]

Doesn't Apple have this step already? I'm talking about the online store with optional pickup in your Apple Store. I've ordered online whenever I exactly know what I want. No sales talk, no waiting. Pickup in store was fast and hassle free, but that might depend on store and time. Best of all: I know exactly that the item I want is available for me.

[bradgessler]

Yeah, but as I said it takes about an hour, under optimal conditions, for Apple to fulfill the order.