Oh, fun memories - locked me out of my account (froze it or whatnot) but happily charged me. Didn’t notice for a while as I didn’t really use it. Support just ignored my questions.
I have no idea tbh. Never got an email abt it. Saw the charges after a while (my miss) wanted to log back into my account to cancel - couldn’t because account was locked.
The thing that annoyed me most is: they knew the account was locked and I could not used it and still charged me.
No, I don’t think so. It’s been like a few years since I tried them (2019?). I think it was running some example notebooks - but again, too long ago…
Back to the important questions:
1) Why no user support and explanation?
2) Why lock out users and keep charging them?
3) Why not give them the full refund for the period that Paperspace KNEW I could not access my account but just the 3 months I could do myself by CC chargebacks?
Why do I need to justify myself here? What part of this “we lock you out and charge you” is proper behavior? @mewmew07?
I also never got an explanation or like any feedback from customer support. They randomly charged back a number of charges and deleted my account (!) so I could never find out what happened. Weirdest customer/service experience I had in a VERY long time
who locked you out? why did you get the hammer?