[looping__lui]

I have no idea tbh. Never got an email abt it. Saw the charges after a while (my miss) wanted to log back into my account to cancel - couldn’t because account was locked.

The thing that annoyed me most is: they knew the account was locked and I could not used it and still charged me.

[mewmew07]

1. which company, DO or PS?

2. what kind of project were you running there?

3. CC chargebacks are a thing, do you have receipts.

[looping__lui]

Paperspace; just tinkering around… Yeah, CC chargebacks work for 3 months or so here in Europe

[mewmew07]

tinkering around got your account locked?

could that have been triggered by content moderation?

[looping__lui]

No, I don’t think so. It’s been like a few years since I tried them (2019?). I think it was running some example notebooks - but again, too long ago…

Back to the important questions: 1) Why no user support and explanation? 2) Why lock out users and keep charging them? 3) Why not give them the full refund for the period that Paperspace KNEW I could not access my account but just the 3 months I could do myself by CC chargebacks?

Why do I need to justify myself here? What part of this “we lock you out and charge you” is proper behavior? @mewmew07?

[mewmew07]

locking and still charging is not proper; if you read my previous replies you'll notice they're focused on why the lockout happened

1) locking out for TOS breach very often happens without feedback, as does automatic flagging systems - no feedback on TOS breach is sometimes done when the effort to provide an explanation would expose the systems internals or considered unnecessary effort, think spam, system resource abuse, content 2) can only come up with technical reasons for that, neither serve as justification 3) see point 2

> Why do I need to justify myself here?

you don't need to